Got a question? We've got answers.

Three steps, takes about a minute:

1. Visit the Nudge Chrome Web Store page
2. Click Add to Chrome → confirm the permissions
3. Open the extension popup (Chrome toolbar) and click Connect Google account

That's it. Next time you join a Google Meet, the Nudge panel appears in the bottom-right corner automatically.

Yes — and we know it looks scary. Here's what's happening and what to do.

Why you see the warning: Google requires all apps that access Gmail/Calendar to go through a "verification" process. For brand-new apps like Nudge, this takes Google several weeks to complete. Until they finish, Google shows this warning to every new user.

What to do to continue installing:

1. Click Advanced at the bottom-left of the warning screen
2. Click Go to Nudge (unsafe) — the wording is Google's, not ours
3. Continue with the normal Google sign-in

Is it actually safe? Yes. The "unsafe" wording is Google's generic message for any unverified app — it doesn't mean Nudge does anything dangerous. We've published our full privacy policy detailing exactly what we access (and what we don't — no recording, no inbox reading, no AI training). We're actively in the verification queue with Google, and the warning will disappear once they complete review.

If you're still uncomfortable, you can wait until verification is complete — feel free to email support@nudgereminder.co and we'll let you know when it's done.

If the Connect Google button shows "Connecting…" for more than 30 seconds without anything happening, here's the most likely fix:

1. Check for a popup window or tab that opened. Sometimes Chrome opens the Google sign-in in a background tab. Look for it and complete the sign-in there.
2. If you saw the "Google hasn't verified this app" warning and closed it, the connection got cancelled. Click Advanced → Go to Nudge (unsafe) on that warning screen instead. See the previous question.
3. If nothing helps, reload the Nudge options page and try connecting again — the button will reset after 90 seconds.

Still stuck? Submit a ticket at the bottom of this page.

Three specific permissions, each with a narrow purpose:

• Gmail (send only) — to send the reminder and follow-up emails you trigger with the Nudge button. Nudge never reads your inbox.
• Calendar (read only) — to figure out who's invited to the Meet you're in, so it can tell who hasn't joined yet.
• Basic profile (email + name) — to identify you and use your name as the email sender.

See our Privacy Policy for full details.

A few things to check:

1. Did you connect your Google account? Click the Nudge icon in your Chrome toolbar — if it says "Connect Google account", click it.
2. Was the meeting created in Google Calendar? Nudge needs a calendar event to know who's invited. Ad-hoc Meet calls (no calendar event) don't work.
3. Did you add other attendees? The panel only shows when there are people other than you invited.
4. Reload the Meet tab — sometimes the panel needs a fresh load to inject.
5. Check the Chrome toolbar — make sure the Nudge extension is enabled and pinned.

Still not working? Email support@nudgereminder.co with a screenshot.

Two different scenarios, two different emails:

• Nudge — they're late. Sends a quick friendly email: "Hey, are you joining?" with the Meet link so they can join immediately.
• No-show — they're not coming at all. Sends a more formal follow-up: "Sorry we missed each other today — here's my Calendly to reschedule."

Both are one-click. Both are sent from your Gmail with your name as sender. The recipient sees a normal personal email — not a tool.

The free trial includes 5 actions per month, combined across nudges and no-show follow-ups. The counter resets the 1st of each calendar month.

When you hit the limit, both buttons are disabled until either the next month rolls over or you upgrade to a paid plan.

Yes — Auto-Nudge is a Pro feature. Set a timer (e.g. 3 minutes), and if an attendee hasn't joined after that long, the nudge sends itself automatically. You stay focused on running the meeting.

Enable it in Nudge settings → General tab → Auto-nudge after X min.

Yes — Pre-Check Reminders (Pro feature) automatically email attendees before every Google Meet. You can set up to two reminders (e.g. 1 day before + 1 hour before).

Users who enable pre-check reminders see up to 40% fewer no-shows.

This is rare but can happen if Google Meet renders attendee names in a way Nudge's detection doesn't recognize. We're constantly improving this — recent versions wait at least 60 seconds before declaring "all joined" and require multiple consecutive confirmations.

If this happens to you, please help us fix it:

1. Right-click anywhere on the Meet page → Inspect
2. Click the Console tab
3. Look for log lines starting with [Nudge]
4. Screenshot them and email to support@nudgereminder.co

That tells us exactly what Nudge sees in your meeting so we can ship a targeted fix.

Usually a name-matching issue. Common causes:

• Their Google account name differs from the calendar invite. Example: invited as contact@acme.com but they show up as "Sarah Chen" in the Meet.
• They joined as a guest (not signed into a Google account).
• The People panel in Meet isn't open — opening it sometimes helps Nudge detect names from the participant list.

Workaround: open Meet's People panel (icon in bottom-right of Meet). Nudge re-checks every few seconds and should pick them up.

Yes — custom templates are available on Starter and Pro plans. Open Nudge settings → Templates tab to edit:

• Subject line for nudges and no-show follow-ups
• Email body — use plain English, no HTML required
• Variables: {{firstName}}, {{meetLink}}, {{senderName}}, {{calendlyLink}} are automatically replaced when sent

Live preview updates as you type so you can see exactly what recipients will see.

Your name. Specifically: the name you set in Nudge settings → General tab → "Your name". This is what shows up in the recipient's inbox.

If you don't set one, Nudge uses the display name from your Google account.

The email itself is sent from your real Gmail address (the one you connected). To recipients, it looks like a normal personal email — not an automated tool.

Free and Starter plans include a small footer crediting Nudge. It's intentionally minimal — just one line at the bottom.

If you'd prefer to remove it, that option is coming to Pro plans soon. Reach out at support@nudgereminder.co if this is a blocker for you.

Click the Nudge icon in your Chrome toolbar → Settings → Pricing tab. Choose a plan, click Get Pro or Get Starter, and complete checkout via Stripe.

Annual plans save 20% — that's roughly 2 months free per year.

Two ways:

1. Email support@nudgereminder.co and we'll cancel for you within 24 hours, no questions.
2. Look for the "Manage subscription" link in your most recent Nudge billing receipt — it goes to Stripe's self-service portal where you can cancel instantly.

After cancellation, your account stays on the paid tier until the end of your billing period, then reverts to Free Trial.

Open the Nudge popup → Settings → General tab → scroll to the Promo code section. Enter the code and click Redeem.

Promo codes are case-insensitive. Redeeming a new code replaces any active code on your account.

No. Never. Nudge has zero access to meeting audio, video, screen sharing, or chat. It only knows:

• Who's invited (from your calendar)
• Who's appeared in the Meet's visible UI (so it can mark them as "joined")

That's the entire scope. No recordings, no AI summaries, no surveillance.

Most of it stays on your device:

• Settings & templates: stored in Chrome's encrypted sync storage — tied to your Google account, never on our servers
• Email content: sent directly from your Gmail — we never see it
• Subscription & usage counts: stored on our backend (hosted on Render) for billing purposes only
• Payment data: handled entirely by Stripe — we never see your card details

Full details in our Privacy Policy.

Two steps:

1. Disconnect & uninstall: Nudge popup → Settings → General → Disconnect Google account. Then uninstall the extension from chrome://extensions.
2. Request full deletion: email support@nudgereminder.co with "delete my account" in the subject. We delete all server-side records within 30 days.